Have a question about Pump Pal?

• Questions About Your Order
• Product Questions
• Technical Support
• Returns
• Anything else product or order related

Please contact Pump Pal directly at:

• pumppal@giddyup-support.com
• 5411 NW 74th AVE Miami, FL 33166

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Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at getagrip@topgripgear.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at getagrip@topgripgear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

- When will my items ship?
We try to process orders within 3-5 business days, and have them sent out the same week you place an order. We're working to improve these times even more, so you may receive your order even more quickly! We do not ship on weekends or holidays. However, due to existing logistic challenges, delivery may take longer.

- Will I receive a tracking number and order confirmation?
Yes! You can track your order's shipping progress using the tracking information sent to your email once your order shipped!

- How long will my order arrive?
Domestic orders typically take 3-5 business days to arrive.